Payments Specialist (Japanese-speaking)Malta
Having an analytically driven mentality, our mission in the Payments & Fraud department is to support the business by accurately monitoring customer accounts for fraudulent behaviour, process Know-Your-Customer (KYC) and manage the withdrawal processes.
What will I be doing?
Payment processing and KYC checks governed by Malta Gaming Authority (MGA) standards;
Monitoring new player behaviour and finding possible patterns to reveal fraud;
Handling suspicious accounts and events in accordance with company procedures;
Communicating with our Customer support team and our payment providers to solve customer problems regarding deposits/withdrawals;
Ensuring VIP withdrawals are processed as a priority, in a timely manner and efficient manner.
Who are we looking for?
At least 1 year of experience within a similar role within the iGaming industry
Organised with strong attention to detail, strong investigative and analytical skills
Naturally inquisitive with an analytical approach
Fluent in English and Japanese
Ability to work independently
What do we offer?
Private international health insurance
Flexible working arrangements
Wellness and professional development benefits
Rootz is a Malta-based iGaming company with offices in Malta. We’re not a large company with a corporate flavour. We are a smaller operation where diligent and hard work with a focus on automation has eliminated the need for bulky, personnel-heavy departments. Formed in 2017, Rootz is the streamlined iGaming platform of the future.